There are several common questions that our customers ask us regarding fireworks, shipping, order status, and other topics. This section attempts to answer many of those questions. In the event you do not find the answer to your question here, you can always send an email to us by clicking here. We will attempt to answer your questions as quickly as possible, usually in less than four hours during our regular business hours.
Ordering Questions
Q: What kind of sparklers do you recommend for weddings or other special events?
A: We recommend all our sparklers but especially our Wedding Sparklers. If you only intend to order sparklers and/or sky lanterns, please e-mail or phone in your order and we can ship with lower rates than fireworks.
Q: Do you have a minimum order amount?
A: You must order a minimum of three dozen (36 qty.) sky lanterns, $144 plus shipping. Orders of at least six dozen (72 qty.) sky lanterns receive free shipping.
The minimum for wedding sparklers is twelve dozen (144 qty.), $75 plus shipping. Orders of at least 24 dozen (288 qty.) sparklers receive free shipping.
Standard UPS ground shipping rates apply. Sparklers and sky lanterns must be shipped by ground and cannot be shipped Air Express due to the flammable nature of the product.
Q: What types of payments do you accept?
A: We accept Visa, Mastercard and Discover via PayPal. We also accept money orders and checks on phone orders. If you use money orders or checks, we cannot process your order until your payment clears.
Shipping Questions
Q: Why can’t DIY Fireworks Displays deliver my fireworks through the Post Office?
A: The US Post Office will not accept fireworks for delivery through the mail. This forces us to use trucking companies instead. It is illegal to ship most fireworks through the US mail.
However, we do have a section of mailable items, such as sparklers and sky lanterns that can be shipped via UPS Ground.
Q: How long does it take to have something shipped to me?
A: Delivery can take from 3 to 14 days to most places. Most orders arrive in 10 days or less.
General Questions
Q: My state does not allow fireworks to be sold without a permit to store and use fireworks items. How is DIY Fireworks Displays able to ship fireworks to me without breaking the law?
A: As a seller of fireworks, we are required to comply with Federal law and the regulations for our state. As a purchaser of fireworks, the responsibility for following your state laws falls upon you.
Under Federal law, all of the 1.4G fireworks we sell are legal. These fireworks have been approved by the Consumer Product Safety Commission (CPSC). Because the transaction is considered interstate commerce, DIY Fireworks Displays is subject to Federal law. However, as a purchaser of fireworks, you are obliged to abide by your state and local laws. Additionally, you agree to do this each time you purchase fireworks from us and accept our Terms and Conditions.
Q: Do you notify my state or local authorities before you ship fireworks to me?
A: No.
Q: You mention several times that it is possible for me to obtain a display permit that will allow me to purchase, store and use fireworks in my state. How do I get a display permit for my state in order to be completely legal?
A: Contact your local fire department. Display permits are routinely issued to people in order to shoot fireworks legally. You may be asked to specify where and when you intend to shoot your fireworks as part of the permit process. Urban areas may require proof of liability insurance. Every area is different. Contact your fire marshal to get more information about display permits in your area.
Q: What kind of checking does DIY Fireworks Displays do to verify that it is legal for me to buy fireworks and have them shipped to my address?
A: None. As part of our Terms and Conditions, you agree to follow all federal, state and local laws as a condition of placing an order with us. We have no way to verify whether it is legal for you to receive the products you order. The responsibility for being legal remains with you, the buyer.
Q: You have a “no refunds” policy on your fireworks sales. Why do you do that?
A: Once your fireworks have been shipped, they can never be returned. Do not order fireworks if there is any chance that you may not want them once they arrive — all sales are final. If you do instruct the shipper to return your shipment after it arrives, you will be charged ACTUAL FREIGHT CHARGES for BOTH directions, plus a 20 percent restocking fee. In most cases, this can exceed the cost of the order due to the high cost of transporting HAZMAT materials.
Q: Why do you only ship to destinations inside the United States?
A: US Customs rules and import/export regulations are too complicated for us to deal with economically. It is easier for us to simply restrict sales to the US only.
Q: How long do I have to wait for my order to be shipped?
A: We make every attempt to process orders as quickly as possible; however, there are several steps required to get your order ready for shipment and placed on a truck. We recommend that you allow two to three weeks between the time an order is placed and the time it actually arrives at your destination.
Of course, the earlier your order is received, the better the selection of product, as well as the assurance of timely delivery. We will gladly fill your order, hold it at our secure facility and ship it to you in time for your display. This will eliminate the need for you to store the product for any lengthy time.
Q: Do you have a busy season?
A: Yes. The month before the 4th of July and a few weeks before New Years Eve. The closer to these dates orders arrive, the greater the likelihood of a delay in our ability to process orders. For orders for the 4th of July, we recommend placing your order no later than June 15 to ensure your order will be delivered on time. However, we cannot guarantee delivery times. We encourage you to order your fireworks as early as possible.
Another aspect of the busy season is that customers sometimes purchase large quantities of our inventory. It is possible that we can run out of stock on an item at any time. The earlier you order, the better the chances of filling your order completely. Should this situation occur, please be assured that we will contact you IMMEDIATELY.
Q. Are DIY Fireworks Displays Legal?
A: All DIY Fireworks Displays products are compliant with the Consumer Protection Agency and are tested by independent testing laboratories. However, fireworks laws vary by state and community. The following states DO NOT ALLOW us to ship displays:
- Delaware
- Massachusetts
- New Jersey
- Vermont
- New York
- Rhode Island
- Arizona
Q. Are DIY Fireworks Displays Safe?
A: All DIY Fireworks Displays products are fully compliant and approved by the Consumer Product Safety Commission.
Q. How many people are required to setup and light the display?
A: One person is required to perform the duties of setup and lighting.
Q. How large of an area do I need?
A. National Fire Code for fireworks recommends a 210 ft. radius free of spectators, buildings and any flammable substances. Outside of this safety zone, your guests are welcome to view the display.
Q. How high up do the fireworks go?
A. 250 to 300 feet
Q.How do we light the fireworks?
A. Complete instructions regarding lighting the fusee (flare) and pyrotechnic components can be found on the instructions page included with your order.
Q.How are they shipped? And, how long does it take?
A. Federal law requires that all pyrotechnic material be shipped via UPS. You must allow 2-4 weeks.
Q. Where do I keep my fireworks prior to my display?
A. All pyrotechnic material must be stored in a cool, dry place away from open flames.